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Sage North America Career Center
MANAGER, CUSTOMER SUPPORT
Job ID:  2010-3198 Division:  Sage Healthcare Division (SHD)
Location:  US-AZ-Scottsdale Category:  Customer Support and Service
Relocation Assistance Available:  No Position Type:  Full-Time

More information about this job:
 
Overview:

Responsible for the day-to-day management of the Support organization from both a financial and personnel standpoint.  Plans and proposes direction of the assigned support organization.
Responsibilities:
  • Directs and coordinates staff involved in a combination of activities.
  • Establishes, implements and maintains administrative and technical procedures to provide responsive assistance to customers.
  • Provides for manpower plans, operational budgets, capital equipment, inventory requirements, etc. in order to manage and control the customer help desk organization in an independent manner.
  • Responsible for the employment, promotion, counseling and discipline of assigned employees.
  • Serves as point of escalation for customers to resolve problems and discrepancies; makes fiduciary decisions for resolution.
  • Prepares/analyzes appropriate reports and other business correspondence.
  • Makes recommendations on employee compensation issues and Capital Expenditure requests, and approves expense reports.


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    Qualifications:

     

    Education:  BA/BS or equivalent work experience.

    Experience:  4 - 6 years of customer service experience.  Technical experience includes:  Operating Systems, Hardware, Networking, Imaging, and experience leading cross-functional teams.

    Skills & Certifications:  Excellent written and oral communication skills, problem solving skills and analytical skills.  Must possess strong leadership and organizational skills, be motivated and thrive in a fast paced environment, and have the ability to work non-standard hours.
    Submission Options:


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